Data Deletion Policy for Skilld.ai

1. Introduction

This Data Deletion Policy outlines the procedures and guidelines for users to request the deletion of their personal data held by Skilld.ai. Skilld.ai is committed to protecting user privacy and complying with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) for users in the European Union, the California Consumer Privacy Act (CCPA) for California residents, and India's Digital Personal Data Protection Act (DPDPA). This policy applies to all personal data collected through our platform, which provides personalized learning experiences, coding evaluations, and AI-powered educational tools.

We recognize the importance of giving users control over their data. This policy supplements our Privacy Policy and details how deletion requests are handled.

2. Scope

This policy covers:

Personal data provided by users, such as name, email address, phone number, and account details.

Usage data, including learning progress, interaction history, IP addresses, device information, and any content generated or uploaded during use of Skilld.ai services.

Data collected via cookies, tracking technologies, or third-party integrations.

It does not cover:

Anonymized or aggregated data that cannot be linked back to an individual.

Data required for legal, compliance, or security purposes (see Section 7 for exceptions).

3. Eligibility for Data Deletion Requests

Any individual who has an account with Skilld.ai or whose personal data we process may submit a deletion request. This includes:

Registered users (students, educators, institutions).

Non-registered users who have interacted with our services (e.g., via guest access or inquiries).

Parents or guardians on behalf of minors, with appropriate verification.

Requests must be made by the data subject or their authorized representative.

4. How to Submit a Deletion Request

To request data deletion:

Email Request: Send an email to hello@skilld.team with the subject line "Data Deletion Request." Include your full name, email address associated with your account, and any relevant details (e.g., account ID) to help identify your data.

Online Form: Visit our privacy portal at [https://www.skilld.ai/privacy-request] (if available; otherwise, use email).

Postal Mail: Send a written request to: Skilld.ai Privacy Team, [Company Address, if known; otherwise, contact via email for details].

Provide sufficient information to verify your identity (see Section 5).

5. Identity Verification

To prevent unauthorized deletions, we require verification of your identity. This may include:

Confirming details from your account (e.g., recent login activity or security questions).

Providing government-issued ID (redacted as needed for security).

For representatives, proof of authorization (e.g., power of attorney).

We will respond within 5 business days to confirm receipt and request any additional verification if needed. Failure to provide verification may result in denial of the request.

6. Processing the Request

Upon verification:

We will review your request and delete eligible data within 30 days (or as required by law, e.g., 45 days under CCPA with possible extensions).

Deletion includes removing data from active databases, backups, and third-party systems where feasible.

For learning data: Personalized paths, quiz results, and code evaluations will be deleted, but anonymized insights may be retained for platform improvement.

You will receive a confirmation email once deletion is complete, including a summary of deleted data categories.

7. Exceptions and Retention

We may retain certain data if required:

To comply with legal obligations (e.g., tax records, audits).

To resolve disputes or enforce agreements.

For security or fraud prevention.

In anonymized form for research or statistical purposes.

Retention periods vary:

Account data: Up to 7 years for financial compliance.

Usage logs: 1-2 years for analytics.

After deletion requests, backups may retain data for up to 90 days before permanent erasure.

If data cannot be deleted due to an exception, we will inform you with reasons.

8. Effects of Data Deletion

Your account will be deactivated or closed.

You will lose access to personalized learning features, progress history, and any stored content.

Deletion is irreversible; we recommend exporting data via our access tools before requesting deletion.

9. Changes to This Policy

We may update this policy periodically. Changes will be posted on our website with the effective date. Continued use of Skilld.ai after changes constitutes acceptance.

10. Contact Information

For questions or appeals regarding deletion requests, contact:

Email: hello@skilld.team

Privacy Officer: [Name/Title, if applicable]

Last Updated: January 31, 2026